Our Reviews

Was in and out very fast

Very Disappointing Experience – Multiple Issues I had a very bad experience for several reasons: Appointment Timing & Unprofessional Behavior: I booked an appointment online for 4:00 PM. When I arrived, Amber at the front counter was quite rude and dismissive. She stated that the website was incorrect and they don't offer service appointments at 4 PM. Instead of understanding the situation, she argued with me despite my clear explanation. I mentioned my vehicle only had 1% oil life remaining and I was concerned about the safety of driving in that condition. Rather than showing empathy, she was unwilling to help. This was especially disappointing as I am a former GM employee and purchased my vehicle from Melcom—I did not expect to be treated this way. Thankfully, another staff member overheard the conversation and kindly stepped in to assist. Service Request Ignored: I had also requested a tire rotation as part of the online booking, but this was completely overlooked during the visit. Once she found out I was a GM employee and I was going to meet existing GM friends after that, her behavior changed. Overall, I felt unheard, disrespected, and let down by the lack of professionalism and care. I hope the dealership takes this feedback seriously and works on improving both their communication and customer service.

Quick easy service

Andrew was excellent and very professional when addressing my issue related to my vehicle.

I have a excellent experience at the dealership.

Repeated electronics issue with my 2024 Silverado 2500 HD. Warning codes for traction control, trailer brakes, transmission, etc. took me down to a max speed 2 mph. Service Department was unable to fix it, and they placed blame on aftermarket electronics (that did not exist) interfering with the truck's electronics. I was unable to rely on this vehicle after 3 electronic break-downs in 9 months. Walked away from it into a brand new 2025 Silverado 3500 HD (drw). I'll hope for a better outcome with this vehicle or I am off to Ford or Dodge. I already warn others who ask how I like my truck about how bad my last experience was. I guess that makes me a GM detractor.

Easy to schedule last minute appointment for service. All of the staff was friendly.

Everything went quickly and professionally!

My new car wasn't as detailed and cleaned as I thought it should have been. I wish I had more assistance with setting up Carplay and bluetooth since my old car didn't have that ability.

Very smooth transaction, thank you

Everything I needed done to my car was done. Drew went above and beyond to get the brake pads for my car since I would be in need if my car rhe next day. I've had the privilege of working with Drew in the past and he has done an outstanding job listening and taking care of my needs for my Chevy.

Excellent service and prompt.

Oil life was not reset

Trade customer service,

Good, had to wait on Enterprise Fleet, no fault of Cameron.

Always way too long for service And no loaner cars I always have to call to check for updates

Mr. Scott was amazing! Great customer service and if I or friends ever need a new car I am sending them to him

My cars salesman Larry Carter truly made the experience more great. Not only was he hilarious but catered to

Rodney was patient and understanding on what I wanted.Friendly. Warm and knowledgeable.

Rodney and Team were wonderful when I purchased my new Malibu! They were very thoughtful and professional, making me feel at ease and understanding my needs and expectations. Would highly recommend shopping with them for your next vehicle purchase!

Cameron and Wayne make for a positive experience

I enjoy coming here for my maintenance service on my vehicles. Everyone is always so friendly and helfpul!!!!

Your people are very nice. Unfortunately, your machine broke and you couldn't program my fobs and Corvette, so I need to go to another dealer.

Cameron, he did a great job by keeping me up to date on my car he gave me great excellent customer service.

Very helpful. Got me in and out with the truck quickly.

Andrew was great the amount of time to complete my service wasn't long at all

I dropped my truck off on Thursday mid-day and got a call back on the following Monday at mid-day. I was told that to repair my air conditioning that the cost would be $3,700. I picked up my truck and took it to Corey's Auto Service. They repaired my air conditioning for $512. Their diagnosis of the problem was not the same as your technicians diagnosis. They also told me that several caps were left off of the system and that there were screws loos on the system, which I assume was done by your technician. I would appreciate a refund of the $240.88 that you charged me just to diagnose my air conditioning and to not even identify the true problem. The repair by Corey's was to replace the Actuator Temperature Valve. My air conditioning now works fine.

Customer service was good

The service advisor was really great. He communicated well and I was very pleased with the service. I had made an appointment in advance and I didn't have to wait long.

Was fast , easy , professional and good follow up

A week prior to taking it in I made an appointment and told them I’m specifically making an appointment so my truck doesn’t sit there for days until it gets looked at. I brought it in on a Tuesday morning at 8:30 and it took 48 hours before I heard back so it probably sat there for at least a day and a half before it got looked at. That’s my only frustration. Everything else was great. I feel like when you make an appointment you make an appointment for a reason for it to be looked at that day. This isn’t the first time this happened. This happened two years ago when we had it in as well.

The experience was good and I would recommend to my friends.

It couldn't better than this, I was treated so nicely and I concerned were heard and addressed very attentively and personal interest. I Specially wants to thank Brendan in parts for his help.

Everything from the online appointment system, to drop off and pick up was seamless. Very courteous staff.

First time at Malcolm Cunningham Chevrolet, excellent experience!

Called on the same day to get an oil change and tire rotation. Grateful that they were able to squeeze me in and got me out. Thank you. Friendly staff.

They the car with option I want. Unlike my experience with Jim Ellis just sell me what want to get rid of not it a block call was affect by recall. I understand block I work on block 400 of F-16 A and B model in 1982 as electrical system specialist US Air Force. Now have two cars when I only one car a secondary vehicle to my 2014 Dodge Durango Citadel with less 34k miles was in the shop for a minor accident.

My air wasn’t working and needed car service. Saw show room car and fell in love. Andrew went and got me Rodney the salesman and i went home with a new car It was great. Everyone listen to me, didn’t rush me and helped me with my purchase. And my caddy sold the same day as well

Great service. Professional staff.

Friendly atmosphere, knowledge staff, Cameron was attentive and helpful showing the work to be performed to the vehicle.

Quick service and updates on some upcoming maintenance I’ll need for my car

Our experience at this dealership was incredible! After going to two other Chevrolet dealerships - dealing with Gavin was a breath of fresh air!! He’s the best of the best. The whole team was great from start to finish!!

Personal was extremely helpful ❤️

Friendly reception. Called with follow up as promised with good news that I didn't need a brake job as there was some more wear left on the disc. Work done appears to be done correctly. Radiator flush and replacing door actuator.

Not a good experience.

Very efficient and professional service. Easy to book an appointment. Overall excellent service.

It was good and friendly

The customer service was great towards me!

Great customer service from start to finish, very fast service!

Professional and courteous service. Handled in a timely manner

Camron was very professional and got my recall repairs fixed quickly.

agent was very good, information during service was good and overall ex

I want to take this opportunity to recognize and thank Cameron Hilden & Josh for not only helping me understand everything that was going on during a very uncertain time after purchasing a replacement Bumblebee for my autistic son, but going above and beyond while helping to tackle and fix the few issues the vehicle had while continuously putting all of my concerns to rest. I will forever bring BB here as I know he will be in good hands. Thank you again for making what was a completely nerve wracking experience so much better than it would have been. Thank you for being such a great environment in a world that is so full of chaos and destruction. I will tell everyone I know about how amazing your dealership & employees are! T were absolutely amazing and the reasons why I will bring any and all of my future "Chevy" purchases to this dealership.

I brought my recently purchased 1998 K2500 in for a PPI as well as an oil change. It was shipped from Washington bought sight unseen. Cameron was knowledgeable about the services and informed me because of the age of the vehicle technicians would not be able to complete work at the dealership. Very much appreciated.

In and out quickly

I was there to have my oil change and while I was waiting I was looking at the 25 Chevy equinox Reggie was my salesperson showing me around I test drove one of the vehicles and I received service with dignity and respect and professionalism thank you so much for the warm welcome that I received whenever I come into the dealership

Good experience but the appointment took 3 hours and was quite expensive.

Our Sales Person, Peter Carlson, did a great job working with us.

I explained that timeliness was important and they got my vehicle in and out quickly for the oil change. It was much appreciated.

My local dealership was not helpful. They couldn't get to my truck until September 9 and were not willing to work with me. I called Malcolm Cunningham and spoke with Andrew 'Drew'. He got my truck in right away and handled warranty in a professional manner. He also pointed out a.couple of services I needed to do and I got that done as well.

Easy check in and a good public place to wait.

Will and Stefan went out of their way to make sure I got the deal that I wanted.

Ray was very helpful and answered all our questions. The Sales Manager made every effort to earn our business.

It was a bumpy road, but Gavin helped smooth out the issues as fast as they hit.

Next day service for oil change on my Z06. Ready on time with no issues. Thank you for taking care of my high performance Z06!

Mike was awesome, Eric was awesome; only thing that sucked is when we got home and found the exact vehicle we purchased advertised for 5k less than what we paid. It seems car dealerships are the only type of business that doesn’t tell you when something is on sale. If you go to the grocery store your chips ring up for the sales price, if you buy a shirt at Macy’s it rings up as the sales price, if you go to a restaurant and something is on special you get charged for the price of the special. This is very likely why we’re all told not to trust car sales people, dealerships, or the entire auto industry for that matter. If something is on sale, tell the person buying, advertise it in the showroom. This isn’t a foreign concept; it’s only foreign to people who sell cars.

Service Department tried to scam me for $2200. Told me my vehicle had a siezed caliper and recommended replacing both calipers and new brake lines for $2,200. Said the pads were wearing uneven, etc because of it. Took the vehicle to a family member that’s a master technician at another shop. The only thing wrong with the vehicle is that the pads needed replaced. No seized caliper or collapsed brake line. He took pictures of the old pads and show me they were not warped or wearing uneven and that all brake systems were working properly. I called in to speak to the Service Mgr and ask for my diagnostic fee back(as I had just purchased 2 new tires and performed routine maintenance 3-4 weeks early and the pads should’ve been checked then). He never offered an apology and his tone was that he could care less. I made this call on a Friday. He said he would speak to the Tech who performed the work and would call back on Monday. I heard nothing back.

Scott did a wonderful job finding a car to my liking!

Easy and seamless. Also appreciate that they picked me up at work when my vehicle was done being serviced.

When I arrived for my appointment I was told I had no appointment. No problem. My car was put in the queue. Just wondering why I was told that when it didn’t seem to matter. I received the assessment of items to add on but I declined. When I got the truck back no indication if the differentials were filled also no indication if the coolant was topped off. Tires were fine but you tried to up sell me an alignment. I took the car on the interstate today. At 75 mph I have vibration like one of my wheels are out of balance. It took the same trip Last week with that vibration. Can’t believe tire rotation would cause that. Overall not real happy

Just an oil change but it was easy and fairly quick.

Rodney and the whole team took great care of us. Found an amazing truck and the whole process was effortless!

It was a great experience and very easy to deal with everyone. Rodney was great and knowledgeable.

I have been to Chevrolet dealerships all across the country and you by far have the best customer service anywhere!!!

Excellent

Will was the best salesman I've ever dealt with. He was prompt with information and listened to what I had to say. I drove from out-of-state to deal with Malcolm Cunningham Chevrolet, and I won't hesitate to buy another car from Will.

The communication from the service team at Malcolm Cunningham is much poorer than my experiences at other dealerships. There are no appointment reminders. Service advisors don't answer or return phone calls. I finally had to ask for the text message number and was at least able to communicate that way eventually. When I arrived for my appointment, the advisor was sitting there staring at the computer, saw me walk in, and didn't even greet me. There is a lack of enthusiasm in the service department that is concerning. This is my first Chevy product and so far I am less than impressed. When you buy a car, you expect to be treated as if your business is important and the employees at this dealership act like they don't want to be there and act like the customers are inconveniencing them from playing on their phones or staring at a screen. I am a business owner and I would fire any employee who treats a customer the way I was treated. You should go over the Carl Black GMC Dealership and see how they operate. That place is 5 stars all the time. I think it would be eye opening. My repair was done properly so thank you for that. But the service itself and the way the employees carry themselves costs you 3 stars on my rating. Patrick

I didn’t have to wait long and he explained everything to me😃

Service advisor, Robert, provided great service. I anticipated being at the dealersip for up to an hour and half. Service was completed in 30 minutes.

Quick & friendly service

Simply put, Dallas listened to my requirements. Because he did, you got the business. The trade in and pickup was excellent. Thank you Dallas

I was sold a new Chevrolet Blazer. I front body damaged which done by FedEx back into it never disclose to me. I'm still paying for the vehicle to the Bank. The is not safe to drive the front collision system is offline which is need by super cruise system it almost killed me twice. General Manager Steffon play games want to trade in another vehicle and take lost value on my end. For Vehicle that damage before I purchased June 28 2025 they still have since Aug 2025 not update at all.

Rober was great service advisor and very good experience ,thanks to him

very customer service oriented

My car had to be towed into the dealership and Drew was very responsive and communicated in a timely manner when the car will be ready. I appreciate the communication and fast repair so that I could return the rental car and get back to work as usual.

Fabulous Very Professional

Was in and out very fast.

Excellent service. Andrew did a fantastic job!!!

I get great service every time at this dealership.

My guy ignacio was great ask for him.

Drew took excellent care of me and my car. My service visit with Drew was, and always is sweet and short.

I love the customer service every time I drop my Blazer off for maintenance! The team is always helpful and so friendly! You guys are the BEST! I’ll keep making that drive just to see you all.

Purchasing an auto is always a stressful experience. Rodney, my salesman at Malcolm Cunningham Chevrolet made my experience entirely stress free and pleasant. He could not have been more accommodating and knowledgeable. Thanks to him I am diving a lovely new Trailblazer!

Very careful tune up done efficiently. Very pleasant compared with experience with other dealers.

Great

I stopped by just to look at a cars, because I had been searching for a new one. Aaron was super helpful, patient and informative about everything.

Oil change and checking over my new Silverado 3500 drw went well, except... I was told the dealership couldn't do a tire rotation on a dually and that most people who own dually's don't rotate tires. First, I understood that tire rotation was part of the service plan I signed up for, and second, dually owners do rotate tires...an important task for tire wear and safety. Now, I'll need to take my new truck to pay to have the tires rotated.

Was a bad experience, it’s difficult to make an appointment to begin with then the work done was overlapping on left side and right side. That means that nobody inspects cars after they are done. So was a waist of time I sadly have to return. I hope that this issue is taken seriously .

The service department were very courteous and helpful. The issue I had is the tire rotation. I paid to have the tires rotated this appointment as well as the last service appointment. I have a Silverado 2500 with front tire pressure of 60 psi and rear tire pressure of 70 psi, but once they rotated the tires they did not adjust the tire pressure. Front pressure was 70 psi and rear 60 psi. I had to adjust the pressure for the front and back tires. This should be checked as part of the service.

Great

Experience with the workers was fine but I thought that when it said I was getting a car wash, I expected to get the inside of my car cleaned also. I have a 10 month old daughter and I would have personally benefited from having that internal car detailing also.

Andrew did a great job at getting my car fixed quickly. They also helped coordinate getting my rental car back to Enterprise.

Reggie was very knowledgeable and very easy to deal with.

Isaiah greeted me at the door. Provided excellent customer service and attention to detail. Updated me on the progress of my vehicle and clearly explaining the scope of work. Car was delivered ahead of schedule. Pleased with the service and quality of work in getting my tires replaced.

completed in a timely manner

Getting someone on the phone was extremely difficult when my vehicle was first brought in. It had been towed there on a Sunday, but couldn’t get anyone to answer the phone Monday morning

Waited an hour before being told they can’t rotate my tires because they couldn’t find the tool. Had to tell them just drop the tire rotation and change my oil. I checked the oil before I left because that just seemed like a stupid problem. The tool was in its case right there with the jack. I have no idea what they must have been doing for an hour.

The service associate was fine. However they wanted to charge me over $100 to replace my passenger air cabin filter. I checked it myself it was completely clean looked brand new, not to mention I can replace it myself for less than $30. Feels like a complete money grab to me

Every time I come in the team is courteous they make sure my needs are taken care off, and do an excellent job resolving my problem and getting me in and out

I had a great experience at your dealership. The staff was professional and helpful throughout the process. The vehicle options were well-explained, and the paperwork was handled smoothly. Overall, it was a pleasant and transparent experience.

Was a normal visit for oil

Russell was very accommodating and helpful!

There were 3 primary issues with my visit 1. Communication was non existent. All updates that I received were a result of me calling the dealership and requesting information. At some point I left a message for my service advisor and someone else called me back. 2. The repair and advisement was misleading if not untruthful. I brought the vehicle in for service and received a diagnoses that turned into another diagnoses after the initial repairs were made. I only found out about the second diagnoses after the car had been there for a week and had to call in inquiring about when the car would be done. 3. The service advisor was not personable or professional. He was not responsive nor proactive. I will work hard to try not to come back to this dealership but if that not possible I will ensure I never work with that advisor again.

The appointment was on time, and the waiting area was nice and clean and easy to work in.

It was a good experience! They took care of us!

Russell customer service was excellent. He made sure the job was completed.

Excellent service

Quick Fast and Pleasant

Wayne, Thank you for going above and beyond to accommodate my schedule and ensure the service was completed before I left town. I truly appreciate your professionalism, flexibility, and commitment to exceptional customer care. Your extra effort made a big difference — thank you again. Y.A.Golden

Russell was great! He was very personable and professional.

they were quick even for a walk in. thanks for all the help

Isaiah was very professional!

The team representative took time to find out the issue I was having with my car and showed me the part I needed for repair.

I was charged $14 more than the advertised price.

Robert is the man!

The customer service was great towards me!

It was a good one he was very professional and help us in every aspect

Everything was repaired, as expected, in a timely manner.

Quick and courteous

I was told that I had free oil changes for a year when I signed my agreement. I went out there and they did not honor the agreement and I was charged $125 for the oil change. I could have stayed closer to my house and gotten it for half that price. That really disappointed me.

My experience was excellent. I continue to revisit due to the customer service provided by Drew!

Courteous, professional servi e

My experience was excellent. Rodney Harrell was very professional and all personnel was very kind.

Everything was perfect . Andrew was great and helped me with the process

Drew is very personable and great with communication. The entire team is professional and we feel confident bringing our vehicle to them. Glad we purchased at Malcolm Cunningham!

Great experience. Very Professional.

Great service!

I was there on Black Friday and ended trading in my 2018 Chevy Equinox LT for a 2025 Chevy Equinox EV RS. Aaron was incredibly friendly, and has a great personality. In my experience, car salesmen tend to be aggressive and/or nonchalant, sometimes almost stand-offish, like they don’t need the sale, they’re just “doing you a favor” or something. I never once felt that with Aaron. He was kind, the conversation flowed, and we were able to exchange some good banter back and forth throughout. I never felt uncomfortable or like I was an inconvenience. He was confident, knowledgeable, and never appeared like he didn’t know what he was talking about. He gave me a FULL rundown of all the bells and whistles the car came equipped with, even going over things most would assume are common knowledge. I showed up three hours early for my appointment due to a scheduling conflict with my original time and he was more than accommodating. He did his absolute best to get me out of there as quickly as he could so that I could make it to my prior engagement. He is definitely one of the better sales people I have ever worked with. Make sure he gets the praise he deserves. Even when I didn’t buy from him the first time I visited to test drive, he never let his disappointment show, or ever made me feel like I was wasting his time. 10/10 would recommend him again :) The finance manager was also extremely friendly and made every effort to get me through all the financing paperwork efficiently as possible. Definitely a great experience all around, and the next time I’m in the market for a new car, I know where I’m going. Well done, y’all!

All went swell!

I called on the phone Tuesday 12/2 to ask about bringing my Bolt EV in for the five year recommended service (brake fluid change and coolant flush) as well as a tire rotation on Saturday 12/8. I was told that would be no problem and was quoted $29.95 for a tire rotation, $199.95 for the brake fluid change, and $249.95 for the coolant flush. When I arrived for the appointment Saturday, I was told that the brake fluid change was actually $209.95 and that they couldn't do the coolant flush because the EV tech was the only one that could do it and he wasn't in until Monday. They also mentioned that the $249.95 quote was the wrong one since that was for vehicles with a single cooling loop and the Bolt EV has three, but told me only the EV tech could give a real quote which would probably be "a bit higher". Fair enough, I guess. I went ahead and did the tire rotation and brake fluid change since I was there anyways. Getting back, apparently they lost one of my valve stem caps during the tire rotation and failed to reset the TPMS when they moved the tires. So I came back on Monday to get them to reset the TPMS and replace the valve stem cap (which, to their credit, they did) in addition to doing the coolant flush. They said they would have to get back to me later for a quote, but I had to go into the office, so I left my car there to go ahead with it. Turns out I get a call later and they tell me the real price for the coolant flush is $715 which is significantly higher than the (incorrect) $249.95 I was originally quoted (of course, now that I had already left my car at the service center). So not only was I not able to do the full maintenance on the date I scheduled, but they failed to do the tire rotation fully, losing a valve stem cap in the process, making me have to return a second day only for them to give me a wildly different price for the coolant flush. To add insult to injury, the coolant was only $77.34 and they took roughly 3 hours, so effectively I'm getting charged about $200 an hour for their labor which is crazy. The only good part of the experience was the complimentary shuttle driver, Greg, who was punctual and a chill guy to talk to on the way from/back. The only reason I even went through with it despite the terrible pricing was because I had about $500 in GM rewards points saved up. Even with three coolant loops, no way a coolant flush is worth $715 out of pocket.

I had a good purchasing experience. All of my needs were addressed and so were the issues that I pointed out about the car during the test drive. Thanks to Rodney Harrell for taking care of everything for us.

Excellent

Mike was the best salesman I have ever dealt with. The managers were amazing also.

Very professional found the problem, communicated it and fixed it

Staff was knowledgeable and courteous. Everything went well.

Everything perfect

A smooth process, from start to finish. Very fair on trade in value, and got me in and out. 12 out of 10

When I dropped the vehicle off to I believe his name was Russell, he was very rude and gave false information about my vehicle when I explained to him why i was bringing the vehicle in. He needs to be retrained on the knowledge of my vehicle and his customer service was terrible. He never called me on the progress of my vehicle. When I picked up the vehicle, he was not there, but Mr. Wayne was extremely nice and kind.

Great service!

Very courteous and professional. Made the process easy and smooth.

Our service manager, Russel is amazing

Great help and service.

Brought in our 2023 Corvette. Did not buy from this dealership. Took care of everything with a smile addressing some warranty and non-warranty items. Set us in a rental and had the car back faster than they said. Nice guys at this dealership.

They could quickly figure out what was wrong with the car and start on the repair

The staff Daniel and Louis were great and made sure we were taken care of. The manager and everyone we dealt with was professional and did what they could to make sure we had a good experience

Great.they care about you and treat you as a person.

The sale person was very knowledgeable of the vehicles he was trying to sale. And helped made my decision of what vehicle i really wanted.

Reggie Watson, Craig. Metcalf and Isaiah Zugar were wonderful in taking care of my concern on my new vehicle purchase and were very timely in getting the work done.

Overall very good experience. I came in for a service bulletin / recall that still needs to be fixed as the part is back ordered but I got my oil change done as well as other recommended services. The vehicle was done in 4 hrs which in my experience across different brands is very quick especially given the fact that I wasn’t waiting at the dealership. I’ll be back once the part is available.

Rodney and Craig are the best!

I was pleased on the service. I’m furious on that they gave me an offer on my car with out my knowledge. I know business is business but DO NOT MAKE A QUOTE ON A PERSONS CAR WITH OUT THEM KNOWING. I’m beginning to look elsewhere for my services business.

Very friendly

Great service!